Back to Blog
In 2015, our company had just settled a portfolio of buildings and complexes, completing a great year.
One beautiful Brisbane morning at 5:30 am, I was getting ready for a quick gym session, when I checked my phone and saw eight missed calls from our manager, Daniel. He’d been in an accident and had spent the night in emergency. Daniel is our general manager. He’s the one who knows everything about the buildings in our portfolio. He's efficient, experienced, hard-working and amiable, with a laid back personality. In other words, he’s a star. Let me put this way: he’s so good at what he does,that at the time, our business couldn’t run without him.
Long story short, we quickly found an experienced manager named Debra. She was stylish, friendly and had a beautiful soul. Everyone loved Deb. Since she had over ten years of experience in management rights and good references from her previous owners and clients, we assumed she understood management rights and would be great at assisting in the handling of our portfolios,but nothing could be further from the truth.
Every building is different, and every team member has their own style. The harsh reality is that managing one building by yourself is quite different from managing a portfolio of buildings and adapting to a team in which everyone uses a different system.
There was a communication breakdown, and we were putting out fires while desperately trying to stay on top of what was going on. As the week progressed, three of us were stressing out and becoming impatient with each other and our contractors. After a week, complaints started coming in.
This was a huge wake-up call to me that being a good manager doesn’t mean you can be a good business owner. It also taught me that a business can’t rely on one person. At that point, I knew I needed to change my way of doing things before I ended up disappointing our owners and losing my life savings.
I decided we needed to get some help from a successful onsite manager who handled multiple big buildings, whose owners loved them and yet they still had time for the finer things in life.
I registered for a business systemising free event. When I told them my situation, they recommended we build a real system that didn’t rely on one person who, if they left the company, would cause the whole business to collapse.
I then signed up for a workshop that assisted business owners who were overworked and burnt out. They taught us how to improve efficiency, systemise processes and procedures, create video training and utilise new technologies to do all the heavy lifting in order to get the work done in half the time.
What I discovered was that we weren’t lacking information or strategies,we just needed the ability to take action. We had to figure out the best way to do everything, from creating easy-to-follow training videos, all the way down to the correct formula for the cleaning fluid used to mop the floors.
Once we learned how to use the tools, which took just ten minutes, we were able to produce how-to videos. Then we made sure that any staff member who had the login could search the videos and be trained in exactly the same way to consistently produce high-quality results.
Now it doesn’t matter if our best employee can’t make it into work. We can quickly train up staff in a week,and the best part of all is that I don't even need to do it myself. This process allows us to take on new buildings and ensure we have adequate human resources to look after the owners and buildings.
I also learned that there’s a system and a formula for everything you want to achieve, and it’s much better to emulate what works from the people who walked the same road, rather than wasting vast amounts of time on trial and error.
The tried and tested system is also useful for single operators in a smaller complex or building.By implementing new technology and strategies, you can get all the work done in half the time, so you’re able to work on your business and increase income or do the things you enjoy. By systemising your processes and procedures, you can train a relief manager to deliver the exact same result for your owners without you personally training them or having to be there while you’re on holidays.
My promise to you is that by coming to our "Prosper From Management Rights" Free Workshop, you’ll pick up the mindset, ideas, tools and action steps, to buy management rights at a great price, operate efficiently, grow your income and live the lifestyle you desire.
Then, when you’re ready to sell, the SIRE Team will be able to get you the highest price for your business.
The Management Rights Formula transforms self-employed onsite managers into systemised business owners who take daily meaningful, impactful actions to produce desired results.
If you want to sell management rights contact 0404 331 310 or fill in your information below to get more tips and ideas about management rights.